Browse by Chapters 4 and 5: Writing and Designing Messages

Featured
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Columbia President's Resignation
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Claude Wins a Writing Contest
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Comparing Stock Charts for Perspective
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New AI Copyright Ruling and My Book Guidance
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Lyft and Apple Updating Terms of Service
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How to Introduce People via Email
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Comms About the Internet Archive Breach
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FEMA Website and “Rumor Response”
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Reflections on Copyediting
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Employees Unhappy After Amazon's RTO Message
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Bud Light Ad, Demographics, and Visual
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OOO Messages That Allow a Break
Google Pulls Gemini Ad
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Delta Refuses to Use "You"
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OpenAI and Johansson Comms
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Domino's Website About Tipping
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U.S. Marines Change Outdated Dress Policy with Outdated Message
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Does a Brand Have a Soul? Does Starbucks?
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President Biden's Foray Into TikTok
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Taylor Swift's Missing Apostrophe
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Lyft CEO Takes Responsibility but Is Casual About Typo
FAFSA and Other Form Problems
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Communication Issues Around Harvard President Resignation
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CMU's Response to Antisemitism Lawsuit
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BP Focuses on Misleading Statements, Not Relationships
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Goldman's PR Problem
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Words of the Year
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New Baffling Comms About OpenAI Leadership Shuffles
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Hyatt's Bad-News Message to BCom Faculty
University-Related Communications and the War