A communication planning template provides a structured process for companies to announce changes to internal and external audiences. Here are resources for you to assign this in your classes—or to use the template for an organizational change:

  • Article at Cornell's Center for Hospitality Research (downloaded >55,000 times as of June 2020)

  • Article in Business and Professional Communication Quarterly

This web tool offers research-based suggestions for managing speech anxiety before, during, and after a presentation. Here are resources to assign the tool in your classes:

Writeaway is an in-class simulation to help students improve their email communication. At this site, you’ll find an instructor’s guide, scenario overview, email and instant messaging advice, and sample messages to send before class.

The Colonnade Hotel case tests students’ communication decisions. Given a challenging guest situation and complaints, students respond by email, on TripAdvisor, and on Twitter.

The Bank on Me employment scenario allows students to see the selection process from an employer’s perspective. Students review application materials from five candidates and practice screening, interviewing, selecting, and communicating hiring decisions.