Browse by Chapter 8: Bad-News Messages

Featured
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Columbia President's Resignation
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Southwest's Failed Attempt at Humor
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Kroger Is Vague About CEO Departure
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Delta CEO Interview After Crash Focuses on PR and Safety
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Southwest Layoff Memo Analysis
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American Airlines' Evolving Crisis Communications
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Meta's “Non-regrettable Attrition”
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Kohl's CEO Admits Mistakes
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UnitedHealthcare Messaging on Shooting
McDonald's President Reassures Us After E. Coli Outbreak
McDonald's President Reassures Us After E. Coli Outbreak
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Comms About the Internet Archive Breach
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A Late Tote Bag Isn't a Tragedy
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Employees Unhappy After Amazon's RTO Message
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Crisis Comms Around Food Bank's Meth Candy
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Delta Refuses to Use "You"
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Resignation Statements
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Costco Comms About Increasing Membership Fees
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Bad-News Lessons from Kabosu
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Domino's Website About Tipping
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Wells College Closing Statement
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Expedia CEO Email About Bathroom Cameras
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Videos of the Layoff
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Disclosing an Illness
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Boeing Crisis Comms Need Work
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WSJ’s Analysis of Spotify’s Layoff Email
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Botched Comms About Altman's Departure from OpenAI
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Recall Notices About Metal in Chicken Nuggets
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Hyatt's Bad-News Message to BCom Faculty
University-Related Communications and the War
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Bruno Mars Is Quiet About Israel Concert Cancellation