Browse by Chapter 8: Bad-News Messages

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New Research About Expressing Emotion and Implications for Students
New Research About Expressing Emotion and Implications for Students
The AI Memo That Caused the Market Downturn
The AI Memo That Caused the Market Downturn
The “Ningnong” Who Wants Replacement Parts
The “Ningnong” Who Wants Replacement Parts
Sondor Displaces Guests Without Warning
Sondor Displaces Guests Without Warning
Amazon’s Layoff Texts and Email to Employees
Amazon’s Layoff Texts and Email to Employees
Utah Valley Comms After Shooting of Charlie Kirk
Utah Valley Comms After Shooting of Charlie Kirk
Walmart Exec Criticizes “Debbie Downers”
Walmart Exec Criticizes “Debbie Downers”
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Columbia President's Resignation
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Southwest's Failed Attempt at Humor
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Kroger Is Vague About CEO Departure
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Delta CEO Interview After Crash Focuses on PR and Safety
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Southwest Layoff Memo Analysis
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American Airlines' Evolving Crisis Communications
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Meta's “Non-regrettable Attrition”
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Kohl's CEO Admits Mistakes
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UnitedHealthcare Messaging on Shooting
McDonald's President Reassures Us After E. Coli Outbreak
McDonald's President Reassures Us After E. Coli Outbreak
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Comms About the Internet Archive Breach
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A Late Tote Bag Isn't a Tragedy
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Employees Unhappy After Amazon's RTO Message
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Crisis Comms Around Food Bank's Meth Candy
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Delta Refuses to Use "You"
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Resignation Statements
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Costco Comms About Increasing Membership Fees
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Bad-News Lessons from Kabosu
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Domino's Website About Tipping
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Wells College Closing Statement
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Expedia CEO Email About Bathroom Cameras
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Videos of the Layoff
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Disclosing an Illness