Browse by Chapter 8: Bad-News Messages Featured September 12, 2026 Cantor’s Comms 25 Years After 9/11 September 12, 2026 Read more → September 12, 2026 September 9, 2026 Miami Plane Crash Statements September 9, 2026 Read more → September 9, 2026 July 26, 2026 Confusing Cyclospora Lettuce Comms July 26, 2026 Read more → July 26, 2026 April 5, 2026 New Research About Expressing Emotion and Implications for Students April 5, 2026 Read more → April 5, 2026 February 26, 2026 The AI Memo That Caused the Market Downturn February 26, 2026 Read more → February 26, 2026 January 15, 2026 The “Ningnong” Who Wants Replacement Parts January 15, 2026 Read more → January 15, 2026 November 12, 2025 Sondor Displaces Guests Without Warning November 12, 2025 Read more → November 12, 2025 November 2, 2025 Amazon’s Layoff Texts and Email to Employees November 2, 2025 Read more → November 2, 2025 September 12, 2025 Utah Valley Comms After Shooting of Charlie Kirk September 12, 2025 Read more → September 12, 2025 August 5, 2025 Walmart Exec Criticizes “Debbie Downers” August 5, 2025 Read more → August 5, 2025 March 29, 2025 Columbia President's Resignation March 29, 2025 Read more → March 29, 2025 March 16, 2025 Southwest's Failed Attempt at Humor March 16, 2025 Read more → March 16, 2025 March 8, 2025 Kroger Is Vague About CEO Departure March 8, 2025 Read more → March 8, 2025 February 23, 2025 Delta CEO Interview After Crash Focuses on PR and Safety February 23, 2025 Read more → February 23, 2025 February 22, 2025 Southwest Layoff Memo Analysis February 22, 2025 Read more → February 22, 2025 February 1, 2025 American Airlines' Evolving Crisis Communications February 1, 2025 Read more → February 1, 2025 January 22, 2025 Meta's “Non-regrettable Attrition” January 22, 2025 Read more → January 22, 2025 December 7, 2024 Kohl's CEO Admits Mistakes December 7, 2024 Read more → December 7, 2024 December 5, 2024 UnitedHealthcare Messaging on Shooting December 5, 2024 Read more → December 5, 2024 October 24, 2024 McDonald's President Reassures Us After E. Coli Outbreak October 24, 2024 Read more → October 24, 2024 October 13, 2024 Comms About the Internet Archive Breach October 13, 2024 Read more → October 13, 2024 October 6, 2024 A Late Tote Bag Isn't a Tragedy October 6, 2024 Read more → October 6, 2024 September 28, 2024 Employees Unhappy After Amazon's RTO Message September 28, 2024 Read more → September 28, 2024 August 16, 2024 Crisis Comms Around Food Bank's Meth Candy August 16, 2024 Read more → August 16, 2024 July 25, 2024 Delta Refuses to Use "You" July 25, 2024 Read more → July 25, 2024 July 24, 2024 Resignation Statements July 24, 2024 Read more → July 24, 2024 July 14, 2024 Costco Comms About Increasing Membership Fees July 14, 2024 Read more → July 14, 2024 May 25, 2024 Bad-News Lessons from Kabosu May 25, 2024 Read more → May 25, 2024 May 3, 2024 Domino's Website About Tipping May 3, 2024 Read more → May 3, 2024 May 1, 2024 Wells College Closing Statement May 1, 2024 Read more → May 1, 2024
