Google “Word Mangles” Shared Office Space
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A message to Google cloud employees illustrates challenges with communicating bad news with integrity. The gist of the message is this: “Most Googlers will now share a desk with one other Googler.” Employees within departments will be organized into “neighborhoods“ and will negotiate their space: “Through the matching process, they will agree on a basic desk setup and establish norms with their desk partner and teams to ensure a positive experience in the new shared environment.”
The announcement would be unwelcome news at any time but has an extra sting after the 11,000 layoffs in January. Employees also expressed frustration with the “corpspeak.” The CNBC article reports one example:
Internally, leadership has given the new seating arrangement a title: ‘Cloud Office Evolution” or “CLOE,” which it describes as “combining the best of pre-pandemic collaboration with the flexibility” from hybrid work.
In one meme, an employee wrote, “Not every cost-cutting measure needs to be word mangled into sounding good for employees. A simple ‘We are cutting office space to reduce costs’ would make leadership sound more believable.”
For students, this example illustrates the value of straight talk and integrity. Particularly when the business purpose of the decision is obvious, transparency is a better approach for messages that impact people negatively.
