United Air Kerfuffle

A United Airlines representative participated in an entertaining Twitter exchange about seat prices. The customer has a point: it’s silly to have empty seats on a plane. But United also has a point: the seats are more expensive, and this customer didn’t pay the extra fee.

The Lexus analogy is a curious one. The better analogy may be stadiums or theaters. In some cases, we will see people move closer to a field or a stage, but I understand (although I’ve never been) that this isn’t allowed at the U.S. Open.


  • What’s your view of United Airlines’ policy? What other examples are similar? Can you think of a better analogy?

  • What’s your view of the Twitter exchange? Is the customer right, antagonistic, rude, or something else? How about the United rep?