The latest cyberattack left Netflix, Spotify, Amazon, Etsy, and other sites spinning and apparently deciding how much and what to communicate to users. Issues at Dyn, a host company, affected the others, and Dyn was communicating regularly during the outage.
- Why would Amazon not communicate about the outage? Do you think this was a good decision? Consider the technology impact and responsibilities.
- Assess Dyn's communication. This isn't the traditional apology. How well does it work? Consider the audience and communication objectives in your response.