People are calling for boycotts of Ryanair because staff didn’t address a passenger’s racist comments on a flight from Barcelona to London. The man went on a rant towards a 77-year-old, Jamaican-born, British passenger, calling her an "ugly black bastard” and “a stupid ugly cow."
The passenger tried to get the woman to move to another seat: "I don't care whether she's f------ disabled or not. If I tell her to get out she gets out." He also threatened her: “If you don't go to another seat, I'll push you to another seat.” The woman’s daughter said she was taking her mother on a trip after her husband had died.
Although other passengers tried to silence the man and called for him to be removed from the plane, staff seemed to do very little. Even after the incident was reported, the company posted a meager response on Twitter.
Later, the company also said, "As this is now a police matter, we cannot comment further."
What could be Ryanair’s rationale for not removing the man from the plane? Was it the right decision?
Why didn’t Ryanair say more after the incident? What, if anything, should the company leaders have said?