Amtrak Posts Messages About Crash

Amtrak derailmentAn Amtrak train traveling from Washington, D.C., to New York derailed, leaving at least six people dead and more than 200 injured. The investigation has started with the obvious question about speed.  

Passengers describe a horrible scene with items and bodies flying around the cars. Some people are still missing. 

In the meantime, Amtrak posted two messages to its Facebook page. The first simply announced the accident and provided an emergency number for people to call. The second gave more information and conveyed the company's regrets: 

Wednesday, May 13 2:45am

We are deeply saddened by the loss of life from Amtrak Northeast Regional Train 188 that derailed north of Philadelphia Tuesday evening. We ask the news media to be respectful of our customers, our employees, and their families.

There were approximately 238 passengers and 5 crew members on board. Individuals with questions about their friends and family on this train should call the Amtrak Incident Hotline 800-523-9101. Amtrak has also established a Family Assistance Center to work closely with family and friends of individuals on the train. Local emergency responders are on the scene and an investigation is ongoing.

On Wednesday, May 13, modified Amtrak service will be provided between Washington and Philadelphia, Harrisburg and Philadelphia, and New York and Boston. There will be no Amtrak service between New York and Philadelphia, but New Jersey Transit will honor Amtrak tickets between New York City and Trenton.

Other Amtrak Service between New York and Albany-Rensselaer; New Haven and Springfield, Mass., and other points will operate.

Additional updates will be provided when available.

Image source

Discussion Starters: 

  • Assess Amtrak's Facebook post. What works well, and what changes would you suggest?
  • What else, if anything, should the company do or say at this point?