Company Communications about the Costa Concordia Cruise Disaster

Here's a compilation of communications about the Costa Concordia cruise disaster so far:

Discussion Starters:

  • How do you assess the timeline of the Costa and Carnival statements? What could have caused the delay in Carnival's statement? 
  • Analyze each communication after January 13. What is most and least effective about each?
  • What else, if anything, do you believe Costa or Carnival should communicate at this point? What should the companies prepare to communicate next?