Uber CEO Responds to Culture Questions (February 2017)
After a female engineer blasted Uber for its failure to address sexual harassment incidents, CEO Travis Kalanick wrote a message to employees. He has a big job in repairing the company's image at this point: a New York Times article called the culture "aggressive" and "unrestrained."
By most counts, Wells Fargo handled the scandal about opening accounts for people without their permission badly. One big problem is how management ignored employee complaints about sales pressure and reports of wrongdoing. This email to customers lacks any real promise of change, and the TV commercial isn't much better.
What a great example of humor and listening online: Skyscanner travel app suggested a 47-year itinerary for a customer. He jokingly asked what he could do during the layover. Jen, the customer service rep didn't miss a beat: she's quick and fun, and includes her promise in the P.S. The post vent viral and Skyscanner won big points.