LeBron James Enters the Tweet Debate

As the NBA struggles to recover after Houston Rockets General Manager Daryl Morey tweeted in support of Hong Kong protesters, LeBron James questioned Morey’s choice:

Yes, we all do have freedom of speech. But, at times, there are ramifications for the negative that can happen when you’re not thinking about others, when you’re only thinking about yourself. . . . I believe he wasn’t educated on the situation at hand, and he spoke. And so many people could have been harmed, not only financially, but physically, emotionally, spiritually. So just be careful. . . .”

The Wall Street Journal reports that people were “stunned” by his comment because James is typically careful about his public comments.

Discussion:

  • What’s your view of James’ commenting on the situation? Should he have avoided commenting? Why or why not?

  • What’s your view of his comments? How well did he handle the situation?

  • What leadership character dimensions are illustrated by James’ comments?

NBA Tweetstorm

The NBA is thrust into a political quagmire after Houston Rockets general manager Daryl Morey tweeted in support of the Hong Kong protesters: '“Fight for Freedom. Stand with Hong Kong.” The tweet has since been deleted.

NBA Commissioner Adam Silver is dancing a line between protecting Morey’s free speech and staving off China’s backlash. Critics say the league is driven by profit instead of principle. He has tried to clarify his position:

“It is inevitable that people around the world — including from America and China — will have different viewpoints over different issues. It is not the role of the NBA to adjudicate those differences. However, the NBA will not put itself in a position of regulating what players, employees and team owners say or will not say on these issues. We simply could not operate that way.”

At this point, The Wall Street Journal reports better news:

“The situation appears to have de-escalated. After a week of blistering anti-NBA rhetoric in Chinese media, the government is signaling that it’s time to cool it, a message that includes the vitriol directed at the Rockets, according to one person familiar with the situation.”

But the Journal also acknowledges: “China’s love affair with the Rockets might not be the same again.”

Discussion:

  • Should Morey have avoided sending the tweet? Why or why not?

  • How do you assess the league’s response to the situation?

  • Analyze Silver’s news conference. What did he do well, and what could he have done differently?

Layoffs Planned at WeWork

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After a failed IPO and questions about its leadership and financials, WeWork is planning to downsize. New co-CEOs Artie Minson and Sebastian Gunningham warned employees to expect layoffs but said they will be handled “humanely.”

The new leadership had already prepared employees: "While we anticipate difficult decisions ahead, each decision will be made with rigorous analysis, always bearing in mind the company's long-term interest and health." The new information gives employees a better sense of what will come.

But news stories aren’t consistent. Fortune reports 2,000 layoffs or about 16% of WeWork employees affected, while Dice reports 5,000. Dice acknowledges differences in reporting.

Affected employees could be in business segments that will be spun off, so they may still have a job. WeWork may try to sell Meetup, Managed by Q, and Conductor brands.

Discussion:

  • Assess WeWork’s communications to employees so far. Even if the percentage were clear, the number of layoffs may change. Are the new leaders doing the right thing in giving an estimate now?

  • Employees know layoffs are coming “soon.” Should they have more specific dates? Consider whether this is a good idea.






https://fortune.com/2019/09/25/wework-new-ceos-memo-employees/


East Carolina University Leader Placed on Leave

East Carolina University’s interim chancellor is being investigated for inappropriate behavior with students. One video shows Dan Gerlach chugging beer and dancing with students, and photos show him with his arm around a student at a local hangout in Greenville, NC.

Gerlach wrote a statement in his defense:

ECU bar.PNG

When I first started here, and even before, one constant concern that I heard was that our students needed a leader of the university to be present and approachable, someone who can speak to them in their language. That’s what I’ve set out to do at ECU. I regret that these photos are being perceived as anything more than what they are.

A member of the board of trustees said, “This is very concerning without question.” However, the bar owner defended the chancellor in a tweet:

I wasn’t there, but two of the staff told me that several people were kind of excited to see the chancellor out and in the bar…It really is a damn shame. The guy came in with some off duty cops to have some beer. Just wrong place, wrong time.

Discussion:

  • How do you assess Gerlach’s response? Explain his perspective of the situation.

  • Analyze the bar owner’s tweet. How much credibility does he have in this situation?

  • What do you think of university administrators socializing with students in this way? Do you have a different perspective of faculty? Why or why not?

Online Reviews Written by Attractive People Carry More Weight

A study published in Consumer Marketing found that reviews written by more attractive rather than less attractive reviewers lead to “enhanced brand evaluation.” The Cornell and Penn State researchers swapped out photos of reviewers to test the impact of bias.

Marie Ozanne, assistant professor of food and beverage management in the School of Hotel Administration, explains the result:

“More often than we think, we are replicating our offline behavior online, and we don’t know the impact of all our general offline thinking on our online thinking. Hopefully, understanding it can help us be more conscious about it and find ways to focus more on the information that matters.”

Negative reviews didn’t see the same effect, which Ozanne believes illustrates how people think about products or services. When reading negative reviews, people may think more deeply about the product or service, and then the reviewer’s image becomes less important.

Image source. (Confession: I added a period after the first sentence.)

Discussion:

  • To what extent do you rely on online reviews?

  • How do you think appearance might influence your judgment—of online reviews or in other situations?

  • How can you ward against the effect of appearance bias?

Google Reassures Employees They Can Speak Out

The National Labor Relations Board has ordered Google to allow dissent among its workforce. Although you might think of Google as a place of open ideas, some employees feel stifled.

The first public incident was the infamous “Google Memo,” which argued conservative ideas about women. The employee was terminated—a decision some thought essential for the company, and others thought unfair.

More recently, employees have complained that management puts restrictions on what they can say, including how they express attitudes about the company on social media. But employees in the U.S. are allowed to engage in potential union organizing activity, which includes discussing pay and issues with management.

The Wall Street Journal explains the agreement between NLRB and Google, which does not include a statement of responsibility:

“The settlement orders Google to inform current employees that they are free to speak to the media—without having to ask Google higher-ups for permission—on topics such as workplace diversity and compensation, regardless of whether Google views such topics as inappropriate for the workplace.”

Image source.

Discussion:

  • What is the value of allowing debate in the workplace? What are the drawbacks?

  • How can managers draw the line between employees’ right to dissent and what’s right for the company?

  • Have you expressed political opinions at work? When and how were they received? Have you ever felt uncomfortable during others’ discussions? What did you do?

Creative Charts

The Wall Street Journal created a chart to show what Americans value—and how those values have shifted over time. The graphic is a variation on a line chart with generations represented by color.

Generations.PNG

Understanding the chart may take a while. At first glance, the generation identifiers at the top look like headings, but they point to small bar colors.

The information is interesting, and some points probably aren’t surprising. Older Americans value patriotism, religion (which the poll describes as “belief in God”), and having children more highly than do younger Americans.

Discussion:

  • Assess the graphic design. How intuitive do you find the chart? What works well, and what could be improved?

  • What are your reactions to the data? What do you find surprising—and not?

  • What implications do you see for companies’ attempts to keep employees engaged at work?

Research About Befriending Your Boss

A Wall Street Journal article describes the positive and negative effects of being friends with your boss. Research shows that managers do give preferential treatment to employees they consider friends.

However, a study published in the Journal of Experimental Social Psychology demonstrates that managers may favor others when decisions are public. To avoid perceptions of bias, Alex Shaw, an assistant professor of psychology at the University of Chicago, offers three solutions for managers:

  • Recuse yourself. I’m skeptical about this because a manager’s job is to make such decisions, but I see the point: if you can get out of being the final decision maker, that might be best in some situations.

  • Make the criteria public. This is a good practice, anyway, to ensure transparency in decisions, particularly those that are sensitive and affect people personally.

  • Ask for opinions. This could work, for example, when peer feedback may be as relevant—or more relevant—than the manager’s point of view.

Image source.

Discussion:

  • Have you considered a boss a friend? How might the relationship have affected decisions?

  • What’s your view of the strategies suggested here? In what types of situations could each work or backfire?

Shirtless Video Calls

Child interruptions, toilets flushing, clinking ice—I’ve seen and heard it all on video and audio calls. The Wall Street Journal reports that more remote workers have brought more mishaps, like a coworker appearing shirtless, forgetting to turn off his camera. And who can forget the adorable kids who walked in on a BBC interview.

The article suggests signs outside a home office door to indicate when calls are in progress—”On Air” or “Do Not Disturb.” Double-checking your mute button is a good idea too.

I would also suggest being clear about whether a call will be video or audio. A job candidate was surprised to know that her interview was via video. The employer insisted that she turn on her video, and she wasn’t dressed for it.

Image source.

Discussion:

  • What mishaps have you experienced on audio or video calls?

  • What other ideas do you have to prevent embarrassing situations?

  • How does this story relate to the concept of authenticity?



Another Blackface Disaster

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Belgium’s Africa museum hosted an event for which people arrived in pith helmets, blackface, and other offensive and stereotypical clothing. Understandably, the Congolese community is upset. As one representative said, "Ethnic, exotic or African is not a costume that you can put on and take off.” You can read about Belgium’s occupation of the Congo to understand the history.

The party was organized by a separate company, Thé Dansant, and one organizer defended the party: “Even if one person painted his face black, it was not meant to be offensive. Many people of African origin were enthusiastic about the concept and were present.”

So far, the Royal Museum of Africa is trying to distance itself from the event and hasn’t issued a statement or apology.

Museum image source.
Party image source.

Discussion:

  • What’s your view of Thé Dansant’s response?

  • What is the museum’s accountability? What should the leaders do or say?

Republican Google Employee Claims Bullying

Google engineer Kevin Cernekee was fired because, as the company claims, he downloaded information and used software inappropriately, violating company policies. But Cernekee says he was fired because of his political views, particularly because he was outspoken and conservative.

Cernekee is an “outlier,” according to a Wall Street Journal article that describes how rare his beliefs are at Google:

“Some 95% of Google employee donations to candidates in the 2018 midterm elections went to Democrats, according to the Center for Responsive Politics, citing public disclosures.”

Google contends that open dialogue is encouraged and valued, but some of Cernekee’s internal posts were deemed offensive. In one, Cernekee wrote that “many Googlers strongly disagree with Social Justice theory and even more Googlers are concerned about the ‘internet mob’ shaming and intimidation tactics employed in support of this agenda.”

This situation echos the 2017 case when another Google employee was terminated after his memo criticizing diversity and inclusion initiatives at the firm was made public.

Discussion:

  • What’s your view of these situations at Google? After researching these two cases further, do you tend to side with the terminated employees or with Google management?

  • How do you think your own political views might influence your feelings about these situations?

Government Scandal in Puerto Rico

Gov. Ricardo A. Rosselló says he will not resign despite protests about private messages that included personal attacks and crude language. With 11 of his top aides, Rosselló participated in chats via the messaging app Telegram. Almost 900 pages of text are now public, and we see insults about other officials with references to people’s sexual orientation, gender, and weight.

The news comes after government corruption chargers earlier this week. The governor admitted, “I committed inappropriate acts,” but also said, “I have not committed illegal acts.”

In a news conference, Rosselló used the words “improper” and “shameful,” but didn’t agree with the reporter that the chats were unethical.

Discussion:

  • Should the governor resign? Why or why not?

  • What’s your view of the private chats? Should government officials be able to message each other freely? Why or why not?

  • How well did the governor respond to the reporter’s questions? Did he convince you?

Suicide Among France Télécom Employees

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Management couldn’t fire employees at France Télécom, so, according to critics, they harassed them hoping they would quit. But at least 35 committed suicide under the pressure, and some reports claim the number is closer to 60.

France Télécom was privatized and rebranded as Orange in July 2013. The company wasn’t keeping up with technological changes and, according to executives, were saddled with state employees, who are protected from termination. In 2007, Didier Lombard, the former chief executive of France Télécom, said they would get to their ideal number of layoffs “one way or another, by the window or by the door.”

A New York Times article describes the environment: “A grim universe of underemployment, marginalization, miscasting and systematic harassment was established at the huge company, according to testimony at the trial.” Managers tried changing job responsibilities for some workers, but employees were left without tasks or with tasks they couldn’t do.

With France’s high unemployment rate, employees felt they had few options. Union members, shown here, express their support during the trial in Paris. We’ll see whether the judges find company executives guilty.

Discussion:

  • How did management justify its practices? On the other hand, how could they have acted differently?

  • What experience do you have with international labor laws? Describe differences and how they might affect business decisions.

  • Should France reconsider its lifetime employment protections?

  • What leadership character dimensions are illustrated by this situation?

Kim Kardashian West Accused of Cultural Appropriation

Kim Kardashian West named her new line of shapewear Kimono and was accused of cultural appropriation. Kardashian West said the name, which, like her other brands, starts with a “K,” is “a nod to the beauty and detail that goes into a garment.”

A New York Times article describes the controversy over using the name of this traditional Japanese garment:

“But while traditional kimonos, which date from the 16th century, according to the Victoria & Albert Museum, have many associations, those tend not to involve lingerie, Hollywood celebrities or reality TV. Hence, the problem.”

Kardashian West is unapologetic and plans to continue with the line. She said, “I understand and have deep respect for the significance of the kimono in Japanese culture.”

The Times article mentions two other brands that haven’t received the same backlash: Kimono condoms, and Kimono Lash. The author considers whether the Kardashians’ use of social media made them both popular and vulnerable.

Image source.

Discussion:

  • What’s your view of using the kimono name for a lingerie line?

  • Assess Kardashian West’s response: on target, insensitive, or something else?

  • Do you agree with the author’s conclusion about the Kardashian fame? Why or why not?

Kimono.JPG

Rutgers Chancellor "Berates" Police Officers

The Chronicle reported that Rutgers Chancellor Nancy E. Cantor “apologized for berating campus police officers.” On her way to the airport, Cantor’s driver hit a parked police car. She was detained and said, “If I miss my airplane, you folks are in trouble!” When an officer asked, “I’m sorry, who are you?” she yelled, “I’m the chancellor!”

The episode, which happened in March, was recorded on the officer’s body camera. Part of the debate is about whether Cantor needed to be detained because she entered the vehicle after the driver hit the other car.

Regardless, the video became public, Cantor apologized, and the Rutgers-Newark police chief responded:

“I appreciate Chancellor Cantor taking the time to review the video. I along with the RUPD are appreciative of her kind words and support. The sentiment is extremely appreciated, and we look forward to continuing a positive working relationship with the Rutgers-Newark chancellor’s office.”

Discussion:

  • Watch the video exchange. What’s your view of the chancellor’s behavior with the police officers?

  • Should the officers have done anything differently in this situation? Why or why not?

  • Assess the police chief’s response. How well does he demonstrate forgiveness?




Harvard Rescinds an Offer

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Harvard withdrew an admissions offer after discovering racist comments by the applicant online. The applicant, Kyle Kashuv, posted his version of events, including Harvard’s withdrawal and his responses before and after the final decision.

Kashuv became an activist for gun rights after he survived the school shooting in Parkland, Florida. He joined Turning Point USA, which The Chronicle describes as “a right-wing organization with chapters on many college campuses.”

Despite his explanation and apology, Harvard decided to rescind the offer. ]

Harvard College image source.

Discussion:

  • Read Kashuv’s account of what happened as well as news articles. What’s your view? Did Harvard make the right decision? Why or why not?

  • What, if anything, could Kashuv have done to prevent the withdrawal? Could he have been more persuasive in some way?

Mets Manager Admits Mistake

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Mets manager Mickey Callaway admitted that an “administrative” error of switching pitchers “probably cost” the team the game. According to reports, the admission was unusual. As one news outlet explained, “His postgame press conferences can get combative, and his unwillingness to admit to any wrongdoing hasn’t played well with the New York media.”

Fans and players seem to be responding positively to the Callaway’s apology. One example is the response from first baseman Pete Alonso:

“Having a manager that’s not straight up and honest, that’s tough to play for a guy like that. But I’m fortunate enough to play for a guy like Mick. I love playing for Mick and all of the other guys love playing for Mick because he’s been honest and straight-up.” 

For years now, corporate stakeholders have expected more humility from leaders. Seeing an example in sports is refreshing.

Image source.

Discussion:

  • What’s your view of Callaway’s admission?

  • Not everyone likes this approach. I haven’t seen the clip, but a friend tells me local sports commentators said they want to see more “leadership.” Is admitting failure not part of demonstrating leadership?

  • What other leadership character dimensions are illustrated by this example?







Restaurant Owner Forgives Manager for $4,710 Mistake

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The manager of Hawksmoor Manchester steakhouse accidentally served a $5,000 bottle of wine when the guests ordered one priced at $290. The owner forgave her publicly, on Twitter.

Naturally, the conversation doesn’t end there. Jokes abound, one announcing that the manager has since been placed in an “on-site incinerator.”

Others pounced on the expensive wine and criticized the restaurant, to which the owner responded in a tweet:

I’m sure you’re all getting tired of this now, so one last thing, to the people who put homelessness in Manchester next to ‘£4500 wine?!’ and suggesting we have no values: we’ve raised well over £1m for @ACF_UK, work with @WoodSt_Mission and @notjustsoupMCR. We have values.

Discussion:

  • What leadership character dimensions are demonstrated by this story?

  • How well did the owner respond to criticism?

Leadership Challenge at Uber

A New York Times article describes discomfort among Uber’s leadership as the company plans to go public. Founder and former CEO Travis Kalanick wanted to join the company to ring the opening bell at the New York Stock Exchange, a tradition for IPOs. Kalanick still holds a seat on the board and, as founder, he wanted to participate in the company’s joyous moment—and to bring his father.

Lyft.jpg

Current CEO Dara Khosrowshahi denied the request. For two years, Khosrowshahi has been trying to shed negative public perceptions of Uber, partly attributed to Kalanick’s leadership style and the company’s “bro-culture.”

The article describes a fractured board that didn’t fully support Khosrowshahi and a company that has yet to turn a profit, losing revenue on almost every car ride. Uber follows Lyft’s recent IPO, which has lost about $26 per share since its IPO in March.

Uber image source.

Lyft image source.

Discussion:

  • Did Khosrowshahi make the right decision? Why or why not?

  • Consider Kalanick’s perspective. What’s his point of view? Should he have asked at all?

  • What leadership character dimensions are illustrated by this situation?

Whistleblowers at Boeing

On The Daily podcast, a former quality manager at Boeing describes safety concerns and efforts to report them. He is one of more than 12 employees the New York Times reporter interviewed who had raised issues internally and with the Federal Aviation Administration (FAA) before the 737 MAX crashes—and dating back to the 787 Dreamliner, which was introduced in 2007.

Employees complained about debris left inside aircrafts, even as planes were going on test flights and getting ready for delivery, and about missing and doctored defective parts. The reporter describes a company under pressure taking serious safety shortcuts. 

According to U.S. Department of Labor data, whistleblowers have little success. This chart shows a very small percentage of government-reported cases considered of “merit,” although in the table below the chart, the author tells us that cases that are “settled” or “settled other” (a nonstandard procedure) should also be considered winners. Still, it’s a small percentage in light of what it takes to come forward to file a complaint.

Whistleblower data.JPG

Discussion:

  • What’s your view of Boeing? Some employees say they felt proud when they first worked at the company, and now they are embarrassed. How, if at all, does this news change your perception of the company?

  • What does it take to be a whistleblower? What is at stake, and what are the potential rewards?

  • Assess the chart. Who is the audience, and what are the communication objectives? How could you change the chart to improve readability? For example, consider how the 3D effect might change how we interpret the data.